Tools

connect 360

CONNECT 360: Empowering Outcomes and Streamlining Support

Launched in 2017, CONNECT 360 is an innovative outcomes-tracking platform developed by Connected Communities in partnership with Bonterra, a leader in Corporate Social Responsibility technology focused on human services.

CONNECT 360 was designed to empower our team and partner network to seamlessly assist residents in accessing the programs, services, and resources they need or desire. The platform enhances operational efficiency, enabling our team to manage efforts effectively while also providing valuable insights into both short- and long-term outcomes, ensuring that every collaborative effort drives meaningful, measurable impact.

We provide each client with access to a BI Dashboard to their portfolio to understand community and portfolio indicators and outcomes in real time.

Demographics

Giving our staff and community partners a 360-degree view of communities through resident, household and community demographics and dashboards.

Resource Navigation

CONNECT360 offers direct integration to our partner technology, CONNECT, enabling both our staff and residents to access, review, enroll and apply to over 3 million community programs, services and events in every zip code in the United States.

Assessments

Connected Communities’ Resident Surveys provide insight into resident and community needs, interests, and opportunity areas that enable us to build a baseline that charts progress toward outcomes in Stable Housing, Health & Wellness, Economic Mobility, Employment, Community Engagement and Education. These interactive assessments are completed in-person, with a range of pulse survey technology deployed via text or email for fast results.

Program Management

From program enrollment to quality assurance, we’ve enabled a myriad of features that allow our team and community partners to track and understand the impact and efficacy of their programs for future growth.

Referrals and Workﬂow

Helping collaboration through in-network referrals and workflow tracking to a vetted network of high-quality community organizations. Team members can easily identify residents seeking assistance and view their progress toward goals. Property managers and community partners can make direct referrals to our team.

Reporting

It’s vital that a community can see the change it is part of. From HUD compliance to Program Performance, CONNECT360 offers a variety of standard and customizable reporting that can assist our partners in understanding both their efforts and outcomes by mapping over 160 key performance indicators for collective impact.

Support

Behind the scenes, the Connected Communities Impact Support and Quality Assurance teams plays a pivotal role in ensuring the success of CONNECT360. We provide both regular and on-demand training across all functional areas of the platform, offering group sessions as well as personalized 1-on-1 support. Our team also operates a dedicated Technical Assistance (TA) Help Desk and manages ongoing platform updates, ensuring a smooth, efficient experience for our field teams at all times.

Making a meaningful and measurable difference in the lives of individuals, families, and communities.

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